DAMAGED/DEFECTIVE ITEM
If your order is damaged or defective, take a picture of your item and send it to our customer support team (mustardseedreminder@gmail.com)
14-DAY RETURN POLICY
If you are dissatisfied with your purchase, you can send it back within 14 days upon receiving it and we will issue a full refund once we have received and assessed the item.
For your return to be eligible, your item must be unused and also must be in the original packaging. We also require proof of purchase.
Please note also that our orders don’t have return labels so you will have to pay for return shipping yourself.
For Return inquiries, please email mustardseedreminder@gmail.com
REFUND PROCESS
If you would like to request for a refund, drop us an email at mustardseedreminder@gmail.com with the following information:
- Order Number
- Email used while checking out
- Full Name (First & Last Name)
- Situation: Does your case fall under one of the above situations? Kindly describe the issue with your order
- Damaged/Defective Items: Provide a photo of your item
Kindly await a reply from our support for further instructions before you return anything.
LIFETIME WARRANTY
Our Lifetime Warranty & Protection is an optional purchase at the time of checkout.
It covers lifetime replacement for items
- lost
- damaged
- stolen
Please note, each item may be replaced a maximum of two (2) times over the lifetime period. For all claims, email our team at mustardseedreminder@gmail.com